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PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
To begin processing any type of return, please contact our Customer Service team and provide your name, the order number, and the reason for returning the product.
To speed up the returns process, please return the product along with a copy of your invoice to the warehouse address provided by the employee dealing with the return with "Attention: Returns" on the address label.
When returning an item, we highly recommend using a shipping method that provides step-by-step tracking information to help ensure its safe arrival. We apologize, but we are not responsible for the amount of time it takes for an item to be returned to our facility, or if the item is lost or damaged during the return process.
Once we have received the product and the return has been processed by our warehouse, we can issue the refund or award the in-store credit to your account. Please note that we are unable to accept returns that are dropped off by a customer at any of our warehouse locations.
We cover the costs of returns for products that were shipped incorrectly (i.e., wrong item delivered), defective or damaged items, products that arrive after the expiration date. Sorry, but we cannot issue return labels for issues with taste, and the customer is responsible for the cost of shipping when returning these items.
To request a return, or for more information about our Returns Policy, please contact our Customer Service department on firstname.lastname@example.org and we will happily assist.
For more information about our refund policy, including expected processing times, please see our Refunds Policy section below. If you have any additional questions, or to begin processing a return, please contact our Customer Service department on email@example.com.
Our goal is to make sure you are completely satisfied with the items you order and your experience with interstellarstore.com. Depending on the reason for the return and the condition of the product, there may be several options available to you.
When you are due a refund, most often it is processed within 2-5 business days and issued to the payment account used for the original purchase.
European Union Customers
When you are due a refund, it will be processed back to your original form of payment no later than 14 days after we are notified of the return. Refunds or in-store credit awards will be issued upon receiving a written statement (which may include a tracking number or invoice) from a recognized postal or transport provider which specifies both the sender and recipient, or once we have received and processed the return at our warehouse. The amount refunded or issued as an in-store credit is for the price of the returned product and the cost of shipping that item to you.
Unfortunately when you are due a refund, there are many external factors that can impact how long it takes for a refund to process back to your account. Every bank handles transactions differently; some are returned quickly, while others can take an extended period of time. Once we have refunded the transaction on our end, it could take anywhere from 4-25 business days to be reflected on your account.
We apologize, but we are unable to send cashier’s checks internationally. If your payment account is closed, or if you paid using a secure form of payment, please contact our Customer Service department so we can work with you to find the best option for processing your refund.
For more information on processing a return, please visit our Returns Policy page. For further assistance, please contact our award winning Customer Service department. We'd love to help you anytime; 24 hours a day, 7 days a week.
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Use of Site
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